Refund Policy
Please review our official withdrawal and refund guidelines for the upcoming Futsal Melbourne league.
⚽ Team Withdrawals
- Submission: Team withdrawals must be submitted in writing by emailing info@sportsgroup.melbourne including the reason for withdrawal. Please ensure that if you need to withdraw the team it is done as early as possible to reduce the impact on other teams.
- Before Cutoff: Withdrawals received 4 weeks before will be eligible for a full refund, less a $50 administration fee per team. Returned to the original credit card used at the time of registration unless otherwise advised.
- After Cutoff: After this cutoff, team fees are non-refundable.
- Invoice Payments: Where the fees have been paid via invoice, the Team Manager will be required to provide bank details where you wish the payment to be made. Payments will be made within 2 weeks. $50 administration fee still applies.
Extenuating Circumstances: If there are extenuating circumstances after the cutoff, please email info@sportsgroup.melbourne outlining the circumstances why the team is withdrawing from the competition and the reason for requesting a refund. Tournament management reserves the right to determine if extenuating circumstances apply based on the information provided. Please note that not having enough players due to individual withdrawals leading up to the event would not be considered extenuating circumstances.
👤 Individual Player Withdrawals
- Entry fees are charged on a per-team basis.
- How these fees are passed onto individual players is determined solely by the club or Team Manager.
- We will not provide refunds to individual players should they withdraw.
- Please contact your Team Manager directly to discuss individual withdrawals and fee arrangements.
STRICT NON-REFUNDABLE CONDITIONS
Post-Fixtures: Once fixtures are published, no refunds will be granted under any circumstances.
During or After Event: No refunds will be provided for referee decisions or team expulsions.